Who we are
Majestic Transit Solutions, LLC is a North Carolina non-emergency medical transportation (NEMT) company committed to providing safe, reliable, and professional transportation services.
This Privacy Policy explains how Majestic Transit Solutions, LLC (“Majestic Transit Solutions,” “we,” “our,” or “us”) collects, uses, protects, and shares information obtained through our website.
Our website address is: https://majestictransitsolutions.com.
Information We Collect
When you visit our website or contact Majestic Transit Solutions through the website, we may collect information that you voluntarily provide, including:
- Name
- Email address
- Telephone number
- Preferred method of contact
- Information submitted through a contact or service inquiry form
- General transportation-related information
- Other information you choose to provide
Our website may also automatically collect limited technical information such as your IP address, browser type, device information, pages visited, and website usage information for security, functionality, analytics, and spam prevention.
Transportation and Health Information
Because Majestic Transit Solutions provides non-emergency medical transportation, some information used to coordinate transportation may relate to healthcare appointments or services.
When Majestic Transit Solutions receives or maintains Protected Health Information (“PHI”) subject to HIPAA or other applicable privacy requirements, we handle that information in accordance with applicable laws and contractual requirements.
Please do not submit medical diagnoses, medical records, Social Security numbers, Medicaid identification numbers, financial information, or other sensitive health information through a general website contact form unless the form is specifically identified as a secure method for submitting such information.
Sensitive transportation or healthcare information should be communicated through an approved secure method.
How We Use Your Information
Information collected through our website may be used to:
- Respond to questions or service inquiries;
- Communicate with prospective and current clients;
- Provide information about our NEMT services;
- Coordinate authorized transportation when appropriate;
- Respond to customer-service requests;
- Improve our website and services;
- Maintain website security;
- Prevent spam, fraud, misuse, or unauthorized activity;
- Maintain appropriate business records; and
- Comply with legal, regulatory, Medicaid, health plan, transportation broker, insurance, or contractual requirements.
Who We Share Your Information With
Majestic Transit Solutions does not sell or rent personal information.
Information may be shared when reasonably necessary to provide authorized services, operate our business, or comply with applicable requirements. Depending on the circumstances, recipients may include:
- Medicaid health plans;
- NEMT transportation brokers;
- Healthcare providers or facilities;
- Authorized business service providers;
- Website hosting and technology providers;
- Insurance companies;
- Government or regulatory agencies;
- Professional advisers; and
- Other parties when authorized by the individual or permitted or required by law.
When applicable, Majestic Transit Solutions uses appropriate safeguards when handling or sharing protected or confidential information.
How Long We Retain Your Information
Majestic Transit Solutions retains information for as long as reasonably necessary for the purpose for which it was collected and to satisfy applicable business, Medicaid, health plan, transportation broker, insurance, contractual, regulatory, audit, and legal requirements.
Website inquiries that do not result in transportation services may be retained for a reasonable period for customer service, security, and business-record purposes.
Information that becomes part of an official transportation or business record may be retained according to applicable record-retention requirements.
What Rights You Have Over Your Data
You may contact Majestic Transit Solutions to ask questions about personal information you have provided through our website or to request that inaccurate contact information be corrected.
You may also request deletion of certain personal information submitted through the website when applicable.
Majestic Transit Solutions may be required to retain certain information for legal, regulatory, Medicaid, contractual, billing, audit, security, or legitimate business purposes. Therefore, some information may not be eligible for deletion upon request.
Additional privacy rights may apply when information is maintained as part of healthcare or Medicaid-related operations.
Where Your Data Is Sent
Information submitted through the website may be processed by service providers that support website hosting, security, spam prevention, communications, analytics, or other website functions.
Majestic Transit Solutions seeks to use service providers appropriate for the information being processed.
Visitors should not submit sensitive medical or financial information through ordinary website forms unless Majestic Transit Solutions specifically identifies the form as an approved secure communication method.
Changes to This Privacy Policy
Majestic Transit Solutions may update this Privacy Policy periodically to reflect changes in our services, website functionality, technology, legal requirements, or privacy practices.
The effective date shown at the top of this page indicates when this Privacy Policy was most recently updated.
Contact Us
If you have questions about this Privacy Policy or how Majestic Transit Solutions handles information, please contact:
Majestic Transit Solutions, LLC
North Carolina
Website: majestictransitsolutions.com
Email: info@majestictransitsoulutions.com